I on day at the Hilton resort and all I can say is thank you for a wonderful stay.
The hotel room offered a good view of the Dead Sea and Palestinian with all the amenities needed.
The staff did a good job at the beach and Lebanese restaurant and provided us a good service through out
The the hotel provided a great stay for the prince
Be aware - food poisoning تسمم
Hard to rate as average as It has a nice atmosphere and has nice location however it advertises itself at the higher end and its prices suggest it wants to play in the higher end. Simply put, it is extremely bad food and very rude service.
In addition to getting food poisoning, the staff cheated on amount of food served ( ordered 12 screws of grilled meat but only received 9 and majority was dry and fatty )
6 hours after eating and I was in bed with case of food poisoning while I am on vacation
I can’t describe how rude and stupid the waiter treated a family of six with older parents
$200 dinner bill plus bad service and food poising, the choice is yours.
Need alot of work on cutover service
Specialy with aging parents being accompanied by an adult for treatments.
It seem some of the staff where bothered by questioning in what is being done behind closed doors with out me being there to understand or provid how long things are taking
Both my parents had bleeding issues from injection due to blood thinner medications and my father had a allergic reaction to the injection he took
I pointed all these issues during my visit to the office manager that immediately got defensive and I had re explain to him that my parents are older and all communication need to be directed to me. 3 1/2 hour spent there with constant request to be informed of what is taking place where meet with lack of respect to me and my parents as patients and customers. 3 1/2 is a long time for aging patient with medical issues
I left with zero applogy or confirmation that the issue was resolved with the staff.
The only clear communication that was done in lighting speed is request for paying the bill before anything was preformed and before you could take a seat.
Older parents and kids need adults suoervision with them in the room, train your staff to accomidate it.
I also witnessed miss treatment to other patient by other staff, and as a medical facility there should be zero policy to such behavior
I was excepting much better service
You pay for a good meal and service. Eat there three times. And every time I am impressed more
The quality of the meat there service is top notch and cooked to order
Very good atmosphere and very enjoyable meal