I've been using the bank's services for almost two years now in Aqaba and never had any issues. The parking spaces in front of the bank are almost available. There aren't that many customers usually so I'm attended to immediately.
I know all the workers there now, and think they are all extremely friendly and helpful.
The ATM outside the bank seem to always work.
They have special loan and credit card programs, but I never subscribed for any.