I went there last Thursday with the kids and I can say it was a really horrible experience. It started by no one answering the phone to buy tickets so I ended up going there to find seats available only in the third row.
So after buying the tickets, I went to buy some drinks and popcorn to find out that the Slush Machine is not working. I asked for a salt shaker to add more salt to the popcorn and they told me that the pop corn is already salted, which it was not. I had to go around to different people on the counter until finally some one gave me a salt shaker.
And finally, the movie was supposed to start at 9:45 but the theater was not ready so we ended up waiting for another 20 minutes to get in.
All in all, the facilities are good, but the place is badly managed.
Customer service excellent. We all know snacks at cinemas are very pricey however today the manager there did the extra mile. They were out of large size popcorn they wanted to sell me either the medium or extra large. So I asked to put popcorn large portion in an extra large box they refused and wanted to charge me for the extra large popcorn. I asked to talk to the manager then he gave me the extra large free of charge. This is what expected of a classy first class service. Thank you manager.
سينما جيدة جد (سينما رقم 1) مساحتها مو كبيرة بس مو صغيرة
الاضاءة فيها مو كتير ممتازة والشاشة بصراحة ماكنت ممتازة يعني الوضوح مو عالي والصوت ممتاز بس في احسن من هيك
بصراحة هاي القاعة شغل افلام عربي مع انو حضرت فيها فيلم taken 3
انا رح جرب قاعات اخرى ان شاء الله
جربوها مافي مشكلة
They generally have bigger screens than Grand cinemas, and I feel like their popcorn is fresher too. I never tried the VIP section, but I hear it's not that nice. I wish they would update their movies more often, I do prefer it over Grand, but I highly suggest they step up the game and throw in an Imax screen, then it will definitely become my number 1 movie destination