I thought I should share my experience with you, Some background, I'm a jordanian Dentist living in Dubai, UAE, I was planning my wedding on 11.11.11, my vacation was from 5-15th, Here is…
I thought I should share my experience with you,
Some background, I'm a jordanian Dentist living in Dubai, UAE, I was planning my wedding on 11.11.11, my vacation was from 5-15th, Here is what happened,
I made the booking through there website on the 3/10. recieved and email titled:
Booking Confirmation (Nr. 4159-1973-JO-3)
On the morning of the day of travelling (5th of nov.) I received an email titled :
"Your Budget Reservation Reminder"
I was a bit worried because that night was the eve of Eid Al Adha,the email had a mobile phone number (00962777799800) I called to confirm, a lady answered and assured me.
I arrived at the airport on time, nothing was there, asked other car rental companies (who actually have kiosks in the airport, unlike budget), nothing, I tried to call the number above more than a dozen times, with no answer, at that point my blood was boiling, seriously!!!
After more than an hour of arrival, I recieved a call from this number (+962797647788) the guy said he's from Budget and he said he's on the way from Zarqa, (a city more than an hour and a half drive from the airport), BUT there was a problem!!! according to the champ, the client who has the car I was suppose to recieve, failed to get it back in time, and guess what, the genius was offering me a "SMALLER" car for MORE MONEY.
I would never expect to hear this from a company this size, if there was a problem, you fix it, offer me a smaller car at a lower cost, or bigger one at the same price, I'd settle for a discount. I was shouting my throut out in the middle of the airport, but our friend was so cool, saying, you know it's the Eid;s eve, there is no way you can fand a car now (by then it was 10:30pm).. O_o
He was twisting my arm!!!
I ended up paying more, for a smaller car, from another company!!!
I will never forget this experience, and I advice everybody to avoid this company, they will sell you, and there reputaion for a penny.
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h.smadi
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