نصائح الناس اللي جرّبوا فندق ومنتجع كروان بلازاإحكيلنا إذا جربته
(جيد)قبل 24 يوم
I went to crowne plaza dead sea on friday 28/3/2014 to spend dome down time and relax instead it was a very stressful experience, check in was at 3 instead of 12, safety box was not working and we waited an entire hour for maintenance to fix it and water bottle was opened.
Although it is a beautiful hotel but the service was very bad.
(سيء جداً جداً)قبل 24 يوم
After a few stressful months I decided to go down to the Dead Sea for some relaxation time! I started searching for which hotel will be the best choice
I do regularly go down to the hotels in the Dead Sea but never tried the Crown plaza, which looked amazing and is a FIVE STAR hotel!
I called the reservations and asked for rates the lady who gave me the offer was very nice to offer me an upgraded room with a good price as it was my first time to try the hotel, anyway I arrived at the hotel and all was well, I got to the room which was a standard room with a beautiful sea view.
Un packed my stuff and changed to go down to the pool, arrived at the first pool which was packed, moved to the second which was full too but there was a Spanish band and looked cool, so I found a place and called the waiter and ordered a Mexican, 10 minutes passed and nothing! I ordered again and still nothing after asking 4 times I decided to go to the bar and ask for my order the bartender said oh we don’t have lemons so there’s no Mexican in a rude manner!
I said ok whatever so I ordered an ordinary draft, which was done twice because the draft machine was broken!
When I returned to the room and entered the bathroom to my surprise it was flooded; the water hose exploded and so I called and asked for some one to come & fix it then waited for an hour and NOTHING! Here I was getting really irritated
So I called Guest relations where I talked to a lady and told her my complains she was surprised, apologized and offered me to move to the suite as well as a late check out, I thought oh great now I can start relaxing! I waited for them to call me about the new room for another hour where in this time I couldn’t go to the bathroom, I re packed my stuff in a hurry when finally the bell boy came and picked us up to take us to the new room, the bell boy took us to another building and after walking up to the second floor said oh sorry this is the wrong building it’s 12 not 13, and went back to the mini car, finally we arrived to the new room which was very nice! I didn’t even un pack again and started to try & enjoy my stay!
The next morning, I woke up and opened my bag to get my work phone which was turned off as I’m relaxing and found that it was not there! I remembered that I had placed it in the draw in the other room! I called the reception immediately to notify them, they said the will check immediately! And the hours passed with NOTHING as usual so I called again and they told me they couldn’t find it! I said can you please check who entered the room after us! They said they will, to my surprise the last seen time on Whatsapp was at 10 PM the night before!! Here it was clear that someone has taken it! They opened an investigation with the head of security and said we will look in to it and get back to you! I said ok ill go have my breakfast and hope it turns up! I arrived to the restaurant, which was over packed, and the guy at the door said could you please move to the club lounge, as we are full here, alright no problem went up to a room which looked like an office with a few tables in it and a long table with the food laid out, a variety of cold cuts fruits & pastries, a breakfast not to be considered a FIVE STAR breakfast at all, I called the lady and asked for the eggs she said we don’t have eggs! I made a very surprised face where then she said what kind of egg would you like I asked for an omelet which too a long time! At this point I was just fed up, the omelet arrived I ate a few bites the whole quality of food was not the best! Went back to the reception to ask about the phone, went searched the room with the security guys and nothing!
The day passed waiting & waiting and finally decided to go down for a swim as I haven’t been doing anything except being pissed all the time, went down to the pool the big one, lay down & decided to order a drink, I looked out for a waiter to find no one in sight! Sat up and kept looking for anyone to pass by but nothing so I asked the life guard to please find me a waiter, he did and at last I got my order, and I wanted to order again when the same thing happened again!
And finally as I still wanted to enjoy the sun after check out , and still needed towels the guy at the check out asked where the towel cards are and refused to give back the guarantee money until he got the cards back, ok it’s not a problem but at least be nice about it!
So in conclusion if I was stressed before I arrived at your hotel I have left even more stressed, I did not enjoy the stay at all and lost my phone in the process!
Your offer was given to me when I reserved so I can try your hotel out! Well I tried it out and trust me it’s the first & last time! It’s a shame to call it a FIVE STAR hotel!
(فوق الخيال)قبل شهرين
What else man can want
Reem(جيد جداً)قبل 6 شهور
Great place. Experienced staff. Life guards are very friendly. Mohammad Ibrahim a restaurant manager extremely knows what a customer service is. Dinners are little pricey. But in general was good experience.
(جيد جداً)قبل 7 شهور
Clean, eye relaxing view
(فوق الخيال)قبل 7 شهور
انا تاني مره بزور الفندق وبكل مره بتكون الخدمه ممتازه والفندق كتير مرتب ونظيف والجو هادئ وما في عجئه ابداً كانت تجربه اكتر من رائعه وبنصح الكل يروح يزوره اوك اسعاره غاليه شوي بس بيستاهل
(فوق الخيال)قبل 8 شهور
كانت تجربة كتيييير حلوة وكانت الخدمات ممتازة ...بس الاسعار غالية ...
(جيد جداً)قبل 8 شهور
المكان كتير حلووو ، واكتر شي برك السباحة ، والخدمة جيدة نوعا ما
بس الاسعار جدا غالية يعني اقل اشي انك تطلب 2 بيبسي وتطلع عليك مع الضريبة 6.48 ،،، يعني والله كتير
tala momani(جيد جداً)قبل 8 شهور
When we first entered the reception, it was just like entering an airport court; the place was totally packed with people and travelers (mainly Jordanian weekenders). Honestly we had second thoughts, and I thought maybe it is not the best timing for a relaxing weekend and most probably we will not get anything but a carpy services. However, it was totally the other way around, very remarkable service in all means. Despite the loads of work and the heat wave, everyone (seriously everyone, front-desk, receptionists, housekeepers, bellboys, lifeguards) were very attentive, helpful, professional and extremely friendly, and what made it extra special that the majority were Jordanians
I believe that when it comes to 5 hotels it all feels the same to a lot of people (including me) but what makes all the difference is the people and the service. Salute you Crowne Plaza for believing and investing in the local labor..
(جيد)قبل 11 شهر
مكان جميل .. لكن خدمه سيئه جدا والسبب ليس الموظفين لانهم جميعا محترمين و خدومين، لكنها واللي يبدوا اداره سيئه جدا، غالي مقارنة بما يقدم من خدمه، المياه في البرك غير نظيفه كما ينبغي، الفعاليات الليليه سيئه جدا، عاملين قعده بالطول و في راقصه و لكن المطعم لا يقجم من الاطعمه الا الشاورما ... يعني بيقولولك اطلع لسيارتك و شفلك مطعم قريب.
بالنسبه الي و كزبون دائم لفنادق البحر الميت، تجربه لم تريحني و لن اعيدها ولا انصح بها فالخيارات عديده في البحر الميت ... الا اذا بدأت اسمع تحسينات.3 وجدوا هذه النصيحة مفيدة
(جيد جداً)قبل سنة واحدة
المكان جميل و كبير، لكن ليس هنالك عدد كبير من الناس في الفندق،،،، بالنسبة للأسعار فهي غالية حالها حال الفنادق الاخرى.....1 وجد هذه النصيحة مفيدة
Aya Shurafa(جيد جداً)قبل سنة واحدة
I went there 2 weeks ago, when you first enter the main gate you'll be stopped by the security and this guy is so friendly, i really liked the building it reminds , ,you of Islamic architecture we sat at a small sea viewed resturant, we ordered juice and
, shisha(it doesn't serve food the view is breathtaking ,so calm perfect for relaxation
waiters were friendly and quick with orders
i really recommed2 وجدوا هذه النصيحة مفيدة
(فوق الخيال)قبل سنة واحدة
رائع جدا جدا . بيعطيك احساس بتغيير الجو و الترفيه و المتعة . افضل فندق في البحر الميت برأيي. به ملعب كرة قدم شاطئية . وكرة تنس شاطئية . النظافة و الخدمة ممتازة