Amman talks Help?
When Should Customers Get Kicked Out From a Restaurant?
is the customer always right? do you think restaurants should kick some customers out?
as an employee, is it OK if a customer throw his sandwich at you just because its not warm enough??
Share your views on this topic!
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صباح الخير مارينا..
في قاعدة عند أغلب المطاعم اللي إنت حكيتيها.. اللي هي "دائما الزبون على حق"
طبعا خاطئة 100% لإنو شغيلة المطعم بشر وممكن يغلطو بس إهانتهم برمي ساندويشة على موظف إشي كتير عيب... كان ممكن إذا فعلا تضايق يسمع الجرسون كلمتين بس إنو يرمي عليه إشي أو يمد إيده فبستاهل ينطرد من المطعم برأيي!
انا بصراحة احيانا بحط حالي مكان الموظف.. جد في زباين لازم ينطردو!! ممكن لانهم عم يدايقو الزباين التانيين! او انو بهيينو الموظف بطرية معينة! انا ضد مبدئ الزبون دايما صح!! للأنو اول اشي مو كل الزباين زي بعض في ناس جد مزعجين
الناس أشكال ألوان إذا كل واحد صح ما حدا بشتغل جرسون من طلبات ودلع البعض.. حتى في شغلات هو مسؤول عن تقديمها ومش هو اللي عاملها فشو ذنبه يتبهدل هو؟!
شكرا على كتابتك للموضوع :)
i dont tottaly agree with you saleh but my personal opinion is that if the staff where trained and motivated they should help in preventing such issues which is minor...if someones sandwich is cold then its not the customers fault but at the same time the staff should insure that they meet the customers needs and expectations and if this still happenes...lets say i served you a meal it did not meet your requirement i could straight away take the dish apologise and make sure the you get a new dish and inform my line manager with the issue. as a manager he should approach the customer and offer somthing or wait till the bill payment is due and offer an 10% discount or what ever is relevant that will please the customer straight away. now if the customer throws the food at me. firstly he has insulted me, secondly its a police matter as an assult occured thirdly the manager should defuse the situation straight away and insure the mistake doesnt happen again. hope its relevant :-)
to add to that..."The American Society for Quality asked the question, "Why do your customers leave you and go to your competition?" The answers may surprise you. Only 9% said they were lured away by the competition. Only 14% said they were dissatisfied with the product. The overwhelming majority - an amazing 68% - said they were turned away by an attitude of indifference on the part of the company employee.
If you want to keep the customers you've got, let them know you love them (or at least care about them) every time they call or they come in - even when they are mad.
The person who said, "The customer is always right" had it wrong. The customer is not always right, but no matter how upset they are, they are still the customer. If you handle their emotion and the problem correctly, you can make the relationship even stronger than before."
http://www.babyshopmagazine.com/articles/retailer-to-retailer/deal-with-irate-customers.htm